Setting up a GettingOut Account
Inmates can send an email request to Friends and Family members with whom they wish to communicate. The email invitation will include a link to GettingOut.com. Once the account is set up, you will be able to receive messages from the Inmate and send messages and photos to the Inmate. Once you receive the Inmate Contact Request email, you may click Yes, I want to “Create A New Account” so I can connect with this inmate >>. If you don’t wish to accept the invitation, you may ignore and delete the email. If you accept, you may then log in to your existing GettingOut account or create a new account on the website at GettingOut.com. Once your account is created, you can add funds to your account and begin communicating by sending messages or photos. You may also add your Friends and Family members as contacts to your new or existing account without them sending you an email invitation. Follow the instructions below to create a GettingOut account and add a contact.
Creating a GettingOut Account Using a Mobile Phone
The Inmate will add your email address as a contact, generating an email invitation. Alternatively, you can create an account or sign into your existing account, then add your Friend or Family member as a contact.
1. Download the GettingOut app from the App Store® or Google Play. Then, open the app.
2. When you first open the app, it will ask you which country you are in. Select United States.
3. Sign in to your existing account or create a new account. To create a new account, tap Create one here.
4. Complete the required fields, agree to the Terms and Conditions, then tap Submit.
5. A confirmation will be displayed, and an activation email will be sent to the email address you provided.
6. Open the email in your email application and tap Activate Account.
This opens the login page in your phone’s browser.
7. Login using your email address and password, then tap Sign In.
8. You will be asked for your birthday and last 4 digits of your social, tap Skip to decline providing this information.
9. You may either Continue as Guest or Log In. To log in, tap Log In.
10. Agree to the Terms and Conditions by selecting the two checkboxes, then tap I Agree.
11. Provide a 6-digit PIN to secure your account and tap Continue.
12. You must confirm your phone number to access funds. Tap Confirm Number.
13. Either tap Text Me Now to receive your confirmation code by text message or Call Me Now to receive your confirmation code by phone call.
14 If you choose Text Me Now, you will receive a text message with your confirmation code. Reply to the text message to verify.
15. If you choose Call Me Now, you will receive a phone call with your confirmation code. Answer the call and enter the code displayed.
You may now open and log into the GettingOut app using your email address and password.
16. To add contacts, tap Contacts.
17. Tap Add a Contact.
18. Select the Country, State, and Facility where the Inmate is located.
19. Enter the contact’s name.
20. Once you have selected the Inmate, you may deposit funds and message the Inmate. To deposit funds, tap Deposit.
21. Tap View My Account.
22. Scroll down and tap Make a Deposit.
23. Select the amount you wish to deposit, enter your billing information, then tap Accept Terms & Make Deposit.
24. To send a message, tap Contacts.
25. Select the contact you wish to message.
26. Tap Message.
27. Type the message you wish to send, and tap Send.
Create a GettingOut Account on a Computer
The Inmate will add your email address as a contact, generating an email invitation. Alternatively, you can create an account or sign into your existing account, then add your Friend or Family member as a contact.
1. If the inmate adds your email address as a contact, it will generate an email invitation. In the email you receive, click Yes, I want to “Create A New Account” so I can connect with this inmate >>.
If you don’t wish to accept the invitation, you may ignore and delete the email.
2. The GettingOut.com login page will open in a new browser tab. You may also go to GettingOut.com in your browser and click Log In. If you do not have an account, click Create one here.
3. Fill in the required information, read the Terms and Conditions, select the I agree to Terms and Conditions checkbox and click Submit.
4. When you have submitted the required information, a confirmation message will be displayed.
5. An activation email will be sent to the email address you entered. Open the email and click Activate Account.
6. A new browser window will open with the login screen for GettingOut.com. Log in to the account you’ve just created.
7. When you are asked to add your date of birth or last 4 digits of SSN, click Skip to decline providing this information.
8. Click Confirm on the displayed message to confirm your account.
9. Agree to the terms and conditions by selecting the checkboxes next to the two items and then clicking I Agree.
10. Create a 6-digit PIN, then click Continue.
11. Either click Confirm Number to confirm your number immediately or Continue to confirm your number later.
You must confirm your phone number to access funds.
12. Click Text Me Now or Call Me Now to receive a one-time-use code to the phone number you wish to confirm.
13. Click Contacts to add the Inmate who sent the contact request.
14. Select the facility and begin typing the Inmate name or offender ID, then select the Inmate from the list.
15. When you receive the Success! popup message, click OK.
16. Click the Deposit Quick Link.
17. To make a deposit and send a message, click View My Account.
18. Click Make Deposit next to your account number.
19. Select the amount to deposit.
20. Enter your billing information.
21. Click Accept Terms & Make Deposit.
22. A confirmation summary will be displayed. Click View My Account.
23. To send a message, click Send a Message.
24. Click Send New Massage.
25. Select the Inmate to send a message to.
26. Write your message and click SEND.
27. Click OK.
