Attention Remote Visitors!

Please download the new version of the VizVox phone to your computer by logging into the new website and clicking on

"Remote Visitation Information"




Please read all of the rules completely prior to moving forward. Not knowing the rules will not be accepted as an excuse for not following them. Disobeying any rule may result in the visitor being banned from visiting inmates and/or criminal charges being pursued when applicable.

  • All video visitation sessions are subject to monitoring and recording.
  • All video visitation sessions must be scheduled 24 hours prior to the appointment or up to 2 weeks in advance.
  • Onsite video visitation sessions are limited to 1 visit per inmate every week.
  • The length of each onsite video visitation session is 15 minutes.  There is no charge for onsite video visitation sessions.
  • Onsite visitors should arrive at the facility 15 minutes prior to the scheduled video visitation session to check in.
  • The length of each remote video visitation session is 15 minutes.
  • Visitors may only schedule 1 visit per day.
  • Remote video visitation sessions are not limited; however, visitors should speak with the inmate to confirm inmate’s availability for visitation, including lock down schedules to ensure he or she is out during desired visitation time.
  • To schedule a remote video visitation session, a pre-paid account will need to be established with ICSolutions. The minimum amount allowed in a pre-paid account is $7.50. To set-up or fund a pre-paid account with ICSolutions, please go to or call 888-506-8407.
  • The cost of the remote video visitation session will be applied to the pre-paid account as soon as a remote video visitation session is scheduled.
  • If the remote video visitation session is cancelled by you or the facility, $7.50 will be returned to the visitor’s prepaid account.
  • Please be advised if an inmate is in ANY program (at court, on trustee assignments, CRP programs, attorney visits, etc.), they are NOT eligible to receive the video visitation session at that time. Video visitation sessions must be scheduled around inmate programs.
  • Remote visitors should test their connection prior to scheduling a video visitation session. Please go to for instructions.
  • Remote visitors should connect 15 minutes prior to the scheduled video visitation session to check in.
  • Video visitation sessions will not connect until after the scheduled start time.
  • If a visitor does not show up for a scheduled video visitation session, no refund will be issued.
  • If a visitor loses internet connection during the video visitation session, the visitor will not be allowed to reconnect and no refund will be issued.  The Authority has no control over the visitor’s internet connection.
  • All visitors must present valid identification and shall be one of the following:
    • Driver’s License (current or expired);
    • Military or Government ID;
    • Passports;
    • Schools ID (picture-type only);
    • Immigration Card (Mica);
    • Any picture ID issued by a City, County, State or Government Agency.
  • All visitors must be 18 years of age or older. If under 18 years of age, visitor must be accompanied by an adult and must present valid identification (children under 5 are not required to provide a photo ID).
  • All visitors must be on the inmate’s approved visitor list to conduct a video visitation session.
  • Maximum of two (2) adults and two (2) children may participate in a video visitation session at one time.
  • Visitors may also be asked to provide proof of relationship to the inmate. This can be done with a birth certificate, marriage license, adoption papers, or other legal documents.
  • All visitors are expected to be fully dressed in appropriate conventional clothing.  The following types of clothing are prohibited:
    • Clothing made of sheer transparent, net or mesh materials;
    • Clothing that unduly exposes the stomach, back, shoulders, chest, midriff or underarms;
    • Clothing designed/intended to be worn tightly to accent the body (for example spandex leggings, tank tops, bodysuits, etc.);
    • Dresses, skirts, jumpers or culottes no more than four (4) inches above the knee;
    • Shorts – except for minor children;
    • Hats or head gear-except religiously recognized and approved;
    • Clothing with gang, obscene or distracting messages, shapes or designs;
    • Clothing resembling security uniforms or inmate clothing.
  • All visitors and inmates must remain seated at all times during the video visitation session. Small children, five (5) years old and younger, must remain on the visitors lap at all times.
  • Any inappropriate activity will result in termination of the video visitation session.
  • Visitors involved in the following will be placed on permanent visiting restrictions:
    • Visitors that create a disturbance or disruption of the visiting process.
    • Visitors under the influence of drugs or alcohol.
    • Visitors that refuse to show sufficient identification.
  • The visitation schedule may be cancelled or altered on the facility’s appointed holidays or for safety / security reasons.
  • Staff can deny, change, or cancel a video visitation session at any time at their discretion.
  • After the video visitation session has ended, the connection will be terminated.