Bexar County Jail

  Video Visitation Rules 

The health and safety of both our visitors and the Video Visitation Center Staff is very important to us and due to the development of the COVID 19 Virus the Video Visitation Center has canceled all visits, scheduling, and registration until further notice. Please check back for information on when the Center will reopen.

While the Video Visitation is suspended due to the COVID-19 Virus, Bexar County Sheriff’s office is going to utilize this time to upgrade the Video Visitation Systems so that we may better serve the community.


The Video Visitation Center is located at 222 S. Comal, 2 blocks south of the Main Jail.

The Video Visitation Center is open for registration, scheduling and

cancelling visits as follows:

Saturday:  7:00 a.m. – 3:00 p.m.

Sunday: Closed

Monday – Wednesday:  9:00 a.m. – 8:00 p.m.

Thursday and Friday:  9:00 a.m. – 5:00 p.m.

Current Video Visitation Schedule

Saturday and Sunday:  8:00 a.m. – 3:00 p.m.

Monday – Wednesday:  1:00 p.m. – 8:00 p.m.

Thursday and Friday:  NO VISITATION

New Video Visitation Schedule

Effective May, 30, 2020




Tuesday - Friday: 1:00 p.m. - 8:20 p.m. 

Saturday: 7:00 a.m. - 3:20 p.m. 

All visits are 20 minutes and subject to monitoring and recording.

Effective Tuesday, October 1, 2019 all visits must be scheduled 72 hour prior to the appointment or up to 14 days in advance.


Please read all of the rules completely prior to moving forward – Not knowing the rules will not be accepted as an excuse for not following them. Disobeying any rule may result in you being banned from visiting detainees or criminal charges being pursued when applicable.

  • Visits are a privilege.
  • All visits are subject to monitoring and recording.
  • Staff can deny, change, or cancel a visit at any time at their discretion.
  • All visits must be scheduled 72 hours prior to the appointment or up to 14 days in advance.
  • Inmates may receive (2) twenty minute visits per week; the week starts on Sunday
  • Minor children (16 years or younger) may visit on any visitation day. Children under 16 years of age MUST be supervised at all times. 
  • No more than (2) Adults and (1) minor child OR (1) Adult and (2) minor children per visit.
  • When scheduling a visit, list the correct number of children and adults, no substitutions may be made the day of the visit. All children aged 0 to 16 years old wishing to participate in a visit must be added as additional visitors at the time the visit is scheduled. Children under 1 year of age (infants) should be listed as '0' for their age.  
  • The person scheduling the visit is considered the primary visitor and must be present at the time of check in and for the visit.
  • A visitor can only visit the same inmate once per day.
  • All cancellations must be completed 24 hours in advance of the visit or it will count as a completed visit.
  • Repeat cancellations or no shows will be subject to evaluation and possible suspension of visits.
  • Visitors may be subject to a criminal warrants check.
  • All inmates with scheduled visits are screened for active protective orders.
  • Visitors with active protective orders are not allowed to have visitations with the inmate.
  • Visits will last 20 minutes. Each visitation session will show a timer to display remaining time.
  • Please be advised if an inmate is in ANY program (at court, on trustee assignments, attorney visits, Bible studies, Chemical Dependency etc.), they are NOT eligible to receive the visit at that time. Please schedule your visits around the inmate's program schedule.
  • Visitors should arrive 30 minutes prior to the appointment to check in, but no more than one hour early due to limited seating in the Video Visitation Center. 
  • Visitors arriving late for a visit will have the visit cancelled and be advised to reschedule the visit another day. Late means the visitor is not checked in and seated at the visitation monitor when the visit connects. 
  • Coin operated storage lockers are available for $1.25 (5 quarters); no change is available at the Video Visitation Center.
  • No food or beverages in the Video Visitation Center.
  • No loitering at the Video Visitation Center.
  • Only persons with a scheduled visit or using scheduling kiosks are allowed in the Video Visitation Center.
  • No Minors/Children shall be left unattended.
  • After your visit has ended your connection will automatically terminate.
  • All visitors 17 years or older, must be registered and possess a valid government issued Photo ID, such as a driver’s license, State ID card, or Military Issued ID. Texas Dept. of Criminal Justice identification card is not accepted. 
  • Appropriate dress is required at all times, regardless of visitor’s age, such as but not limited to:
    • Appropriate footwear must be worn, no bedroom slippers.
    • Any clothing or other items displaying gang-related symbols, themes or colors are prohibited.
    • Any clothing containing vulgar or objectionable language or images are prohibited.
    • All visitors must wear undergarments at all times.
    • No torn jeans with exposed skin above the knee allowed.
    • No bandanas or sunglasses are to be worn in the Video Visitation Center, unless for medical or religious reasons.
    • No pajamas.
    • All buttons, snaps, and zippers will remain fastened.
    • No see through clothing allowed.
    • No tank tops or sleeveless shirts allowed. Shoulders must be covered.  
    • No low neckline shirts/blouses or shirts/blouses that expose midriff. All shirts/blouses must be up to collarbone area.
    • No clothing that exposes the breast/chest area, genitals, or buttocks.
    • No skirts, dresses, or shorts more than 3” above the center of the knee in length when standing. 
  • Video Visitation Supervisor is the final authority in determining appropriate dress.
  • Visitors appearing under the influence of drugs or alcohol will have the visitation cancelled.
  • Visitors that act in an inappropriate or disruptive manner during their visitation will have the visitation cancelled.
  • The visitation may be cancelled or altered on county appointed holidays or for safety or security reasons.
  • Bringing firearms, explosives, alcoholic beverages, narcotics or any controlled substances including marijuana into this facility is a crime and cause for arrest.
  • Visitors and inmates must remain seated at all times during the visitation session. Small children, three (3) years old and younger, must remain on the visitor’s lap at all times.
  • Any inappropriate activity will result in termination of your session to include communicating with an inmate the visitor is not scheduled to visit. 
  • Visitors involved in the following are subject to have visitation privilege suspended for a minimum of 30 days and up to a permanent visitation ban:
    • Visitors that create a disturbance or disruption in the visiting process.
    • Visitors appearing under the influence of drugs or alcohol. 
    • Visitors that refuse to show sufficient identification.
    • Visitors that act in an inappropriate manner during their visitation.
  • Visitors are not allowed to carry cameras, tape recorders, purses, bags, diaper bags, backpacks, brief cases, cell phones, or any electronic device, tobacco products or smoking paraphernalia into the Video Visitation Center.
  • Any violation is subject to suspension up to a permanent ban.
  • Video Visitation Supervisor is the final authority in determining appropriate consequence for the infraction.
  • Effective with the new schedule starting May 30, 2020, there will only be visitation on Sundays from 8:00am to 3:20pm on Mother's Day, Father's Day and Easter. 
  • Starting in 2021, the Visitation Center will be closed on both Thanksgiving and Christmas.